Safe and Secure Shopping
We are committed to maintaining the security of your personal information. Our website is protected with SSL (secure socket layer) encryption to ensure all Credit Card information, personal information (including name, address, phone number and email address) are encrypted before they are sent over the internet.
We do not store any credit card information. The customer database is stored securely in an encrypted database that is only visible to the employee responsible for the completion of the order.
Free shipping on orders over $50.00 excluding remote areas.
Remote areas are those that require additional processing through Canada Post due to their location. These remote areas are included in the following postal code prefixes. When your order is placed, additional shipping charges will be applied for these areas.
- Alberta: T0A, T0B, T0C, T0E, T0G, T0H, T0P, T0V, T0J, T0K, T0L, T0M
- British Columbia: V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0T, V0V, V0W, V0P, V0R, V0S
- Manitoba: R0A, R0B, R0C, R0E, R0J, R0L
- Newfoundland: A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P
- Nova Scotia: B0C, B0K
- Nunavut: X0A, X0B, X0C
- Northwest Territories: X0E, X0G
- Ontario: N0R, P0H, P0L, P0M, P0T, P0V, P0X
- Quebec: G0G, G0W, G4T, J0M, J0W, J0Y, G0X
- Saskatchewan: S0C, S0E, S0H, S0J, S0K, S0L, S0M, S0P
- Yukon: Y0A, Y0B
Returns & Exchanges
If you are not happy with your purchase, we will gladly accept a return of product within 15 days from the day you received your order. All return items must be unopened and in the original packaging.
The refund will be issued using the same form of payment originally used for the purchase. Any shipping charges will not be refunded. The return shipping cost is the responsibility of the customer.
To return an item:
Please contact customer support at firstname.lastname@example.org
or by calling 1-800-616-9267 to let us know which item you wish to return as well as the reason for the return. We will provide you with a Return Authorization number (RA#) that you will need to include with your return to:
Rollover Premium Pet Food Ltd.
PO Box 5007, Stn Main
High River, AB
To exchange an item:
Please return the original item as per the above instructions and then proceed by placing a new order for the item required.
15% Restocking Fee:
A 15% restocking fee will deducted from any return refund (refused shipments will also be subject to the 15% restocking fee)